The concept behind the current message center at CuteOnly is email.
- Messages had subjects
- There was a list of separate messages.
It leads to:
- Stupid subjects that all look alike. “Hi Jon”, “Hola love!” etc. People complain about fake emails.
- Chaos in the inbox. We don’t even have threads.
Now we switch to chat.
- No subjects needed anymore.
- Organized inbox. One person, one entry.
- Less clicking to respond messages.